PRIVACY POLICY

Last updated July 1, 2026

You can find our terms of service at https://www.join-insurancepros.com/tos

This privacy notice for Valas Enterprises LLC ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://www.join-insurancepros.com and interact with our chat widget, application forms, or other interactive elements
• Submit an application or inquiry through our Services
• Provide your mobile phone number and opt in to our SMS / text messaging program through our chat widget
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at:
zach@join-insurancepros.com

SUMMARY OF KEY POINTS

We do not share your personal information with third parties for marketing or promotional purposes. Limited sharing with service subcontractors (such as customer support and CRM providers) is permitted only to deliver the Services to you. We process your personal data primarily for the purposes of operating, improving, and supporting your use of our Services. When you opt in to our SMS / text messaging program, we use your mobile phone number solely to send the message types you consented to receive, and we never share that mobile information with third parties or affiliates for marketing or promotional purposes.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us:

We collect personal information that you provide to us directly. This may include:

• Names
• Phone numbers (including mobile numbers if you opt in to SMS messaging)
• Email addresses
• Mailing addresses
• Job titles
• Usernames
• Passwords
• Contact or authentication data
• Billing addresses
• Debit/credit card numbers
• Contact preferences and SMS consent records (separate checkboxes for customer care and promotional messaging)
• Data regarding usage of our Services
• Other similar information

Information automatically collected:

We also collect some technical information automatically when you use our Services, including:

• IP address
• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device name
• Country, location
• Usage times and behavior

This data is used for security, analytics, and improving functionality. We also use cookies and similar technologies.

HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

• Create and manage accounts
• Facilitate login via third-party accounts
• Post testimonials (with your consent)
• Request feedback
• Enable user-to-user communication
• Manage your account
• Send administrative information and updates
• Send SMS / text messages you have explicitly consented to receive (customer care and/or promotional, based on your independent checkbox selections)
• Protect and secure the Services
• Enforce our policies and terms
• Respond to legal requests
• Deliver requested services
• Provide support
• Conduct internal analytics and performance improvement

We do not share your data with third parties for marketing or promotional purposes. Limited sharing with service subcontractors (such as our CRM provider, GoHighLevel, and our SMS aggregator) is permitted only to deliver the Services and SMS communications to you.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

SMS / TEXT MESSAGING COMMUNICATIONS

Valas Enterprises LLC (operating under the trade name Insurance Pros) operates an SMS / text messaging program for users who voluntarily provide their mobile phone number through the chat widget on https://www.join-insurancepros.com and explicitly check one or both consent checkboxes.

Types of messages you may receive:

• Customer care messages - responses to inquiries, appointment confirmations, reminders, and follow-up communications related to your existing inquiry or relationship with us.
• Promotional messages - special offers, event announcements, program updates, and other marketing communications.

How you opt in: You opt in to our SMS program by providing your mobile phone number through the chat widget on our website and explicitly checking one or both of the independent consent checkboxes. Customer care consent and promotional consent are collected separately, and each represents a distinct and independent consent. You may consent to one, both, or neither. Consent is not a condition of purchase.

Message frequency: Message frequency varies. You may receive up to approximately 4 messages per month per consent category.

Message and data rates may apply. Your mobile carrier's standard message and data rates will apply to all SMS communications you send to or receive from us.

How to opt out: You can opt out of either or both SMS categories at any time by replying STOP to any message. After you reply STOP, you will receive a one-time confirmation message and will not receive any further SMS messages from us in that category. To opt out of all SMS communications, reply STOP to any message from us.

How to get help: Reply HELP to any message to receive assistance, or contact us at zach@join-insurancepros.com.

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to the effective transmission from your wireless service provider/network operator. Mobile carriers are not responsible for delayed or undelivered messages.

No sharing of mobile data: Mobile information, including phone numbers and SMS consent records, is not shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (such as our CRM provider GoHighLevel and our SMS aggregator) is permitted strictly for the purpose of delivering the messages you have consented to receive. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Questions about our SMS program: Email zach@join-insurancepros.com. This SMS program is operated by Valas Enterprises LLC.

HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you log in using a social media account (e.g., Google, Facebook), we receive only necessary profile information to create your account. We use this data only as described in this policy and do not share it externally.

HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal data only for as long as necessary to fulfill the purposes described here, or as required by law. SMS consent records and opt-out records are retained for as long as required by applicable telecommunications regulations and to demonstrate compliance with consent requirements. When no longer needed, we delete or anonymize your data.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable organizational and technical measures to protect your data. However, no system can be 100% secure, so we cannot guarantee absolute protection against unauthorized access.

DO WE COLLECT INFORMATION FROM MINORS?

No. We do not knowingly collect data from or market to individuals under 18, and we do not knowingly enroll individuals under 18 in our SMS program. If you believe we have data from a minor, contact us at zach@join-insurancepros.com and we will delete it.

WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have the right to:

• Review and request copies of your personal data
• Correct or delete your data
• Withdraw consent or object to processing (including withdrawing SMS consent by replying STOP)
• File complaints with your local authority

To exercise your rights, email us at zach@join-insurancepros.com.

ACCOUNT INFORMATION

To review, change, or delete your account information:

• Log in to your account settings, or
• Email us at zach@join-insurancepros.com

We will deactivate or delete your data upon request, but may retain some data as necessary to comply with legal obligations, resolve disputes, or document SMS consent and opt-out records.

OPTING OUT OF EMAIL MARKETING

To unsubscribe from marketing emails:

• Click "Unsubscribe" in any email, or
• Email us at zach@join-insurancepros.com

You may still receive essential service emails. To opt out of SMS marketing, reply STOP to any text message you receive from us.

CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to browser DNT signals due to lack of an established industry standard.

DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. If you are a U.S. resident, especially in California, you may have additional rights under CCPA. These include:

• The right to know what personal data we collect
• The right to request access or deletion of that data
• The right to opt out of data sharing (which we do not do for marketing or promotional purposes, and which specifically does not apply to mobile/SMS opt-in data)

To make a verified request, email us at zach@join-insurancepros.com.

DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this policy to reflect changes in legal requirements or practices. Revisions will be posted with an updated "Last updated" date.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Email: zach@join-insurancepros.com
Operated by: Valas Enterprises LLC

HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You may request to review, update, or delete your personal data by contacting:
zach@join-insurancepros.com